Privacy Policy for D.I. Roof Seamers

Effective Date: March 24, 2025

Welcome to D.I. Roof Seamers! Our app is built to provide technical support for our products after your purchase. We respect your privacy and want to be transparent about the information we collect and how we use it. This Privacy Policy covers everything you need to know.

1. Information We Collect

D.I. Roof Seamers does not collect personal data like your name, email address, or location. We do collect:

·       Photos and Videos: When you upload photos or videos related to our products, we store them to troubleshoot issues. This only happens when you submit them through the app.

·       App Usage Data: We collect anonymized data about how you use the app, such as features accessed, actions taken, and technical performance metrics (e.g., errors or crashes). This doesn’t identify you personally.

2. How We Use Your Information

We use the collected data as follows:

·       Photos and Videos: To troubleshoot and resolve technical issues with our products and provide tailored support.

·       App Usage Data: To improve the app’s functionality, fix bugs, and enhance our support services.

We don’t use this data for other purposes, like marketing or unrelated analysis.

3. Data Storage and Retention

All data is stored securely in the United States:

·       Uploaded photos and videos are kept indefinitely to maintain a support history for your product and assist with future issues, unless you request deletion (see Section 6).

·       App usage data is retained indefinitely to help us refine the app over time.

4. Sharing Your Information

We do not share your uploaded photos, videos, or app usage data with any third parties. This information stays with us, except in rare cases where we’re legally required to disclose it (e.g., by a court order) or to protect the safety and rights of D.I. Roof Seamers or others.

5. Security

We encrypt your uploaded photos and videos to keep them secure. App usage data is also protected with reasonable safeguards. While we strive to keep everything safe, no system is fully immune to risks, and we can’t guarantee absolute security.

6. Your Rights

Since we don’t collect personal data, there’s no personal information to access or modify. Usage data is anonymized and not linked to you, so it can’t be deleted on an individual basis.

7. Changes to This Policy

We may update this Privacy Policy occasionally. If there are major changes, we’ll notify you through the app or another method. The updated policy takes effect when posted.

8. Contact Us

Questions about this Privacy Policy or your data? Reach out to us at support@dimetalworks.com.